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St. Joseph County Indiana
Curbside Leaf Collection Program
******** COMPLETION STATUS ********
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ALL 2017/2018 Season Passes have been Completed.
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The Collection progress is updated as a Township is completed and/or weekly, whichever is sooner. Please refer to the website for any/all scheduling questions.
Live operators will not have any further information. Due to the magnitude of the task, exact collection days/times are not available.
After these Townships have been completed, Service will continue counter clockwise around the county until the full pass is completed. The County has decided to put a higher priority on the heavily wooded subdivisions for 2017.
******** SCHEDULED PASSES ********
The County prioritized subdivisions based on St. Joseph County Highway Department Leaf Collection records. All prioritization is based on subdivision averages, NOT on most leaves collected at any single address.
******** PROGRAM COVERAGE ********
St. Joseph County, Indiana – The annual Leaf Program will begin October 23rd and continue until three passes have been completed. Program will require up to a Ten (10) week period & a Spring Collection Pass begins on the Third Monday of April (Weather Permitting). The St. Joseph County Program is ONLY for unincorporated areas of St. Joseph County.
Click Here for Program Coverage
******** CRITICAL ******* FIRST DAY OF SCHEDULE ******* CRITICAL *******
Residents are required to have their leaves out and ready for the pickup on the FIRST day of the announced schedule as exact pickup times per street or neighborhood cannot be provided. Collection Crews work simultaneously in multiple townships with multiple crews. Leaves not out on the first day of the pass that service verification proof shows that leaves were not out at the curb when we passed by, will be the responsibility of the resident.Return trips will not occur on the same pass and due to prioritization of High Density subdivisions by the County, some residents will receive only one pass and must register for that pass prior to the registration deadline for that pass. All registrations will be documented to the County as received by day/time. No exceptions.
Click Here for Registration Requirements
In the event of snow in the Accuweather Forecast, the County is prioritizing neighborhoods/subdivisions by overall annual volume according to collections performed & recorded by the St. Joseph County Highway Department.
If at any time snow enters the Accuweather forecast to accumulate at any depth, Vac crews will redirect all efforts to collecting subdivisions that have been prioritized by the County on the Snow Contingency tab. When the snow contingency schedule is in effect, the Schedule Plan Banner will be posted and the collection order goes to the Snow Plan Priority List.
When the Snow Contingency Plan is in effect, all resources will be dedicated to collecting Very High/High volume subdivisions in descending priority when the Snow Plan is in effect, always go to the Snow Tab to see current subdivisions that are being collected.
Medium volume subdivisions are complete with second pass. Residents in medium volume subdivisions must register for third pass.
If your subdivision is listed on the Snow Priority List by the County, your HOA Board may
receive advance collection alerts by Registering Here
Residents have requested a way to be notified when we will be in their Area. The County approved a new System to Alert Residents on two different Platforms. The County strongly recommends that all residents register for both Communication Platforms as well as Homeowner Association Newsletters/Blogs, etc. to help you receive the most out of the program. Program Service Alert registration is separate for each Platform and separate from Service Registrations. In the future, all registration platforms may be integrated if the County chooses that option. Both Platforms deliver notices to your email address.
REGISTER HERE - to Receive General Program Alerts Via Email. Register Here for GPAs
GENERAL PROGRAM ALERTS (GPA) - The first Platform provides registrants the ability to sign up by text for General Program Alerts (GPA's) which will be delivered to their emails. These Alerts will include Program details on a regular basis that include reminders regarding all facets of the Program. When the Snow Plan is in effect, GPAs will notify residents where to go for details.
REGISTER HERE - to Receive Advance Collection Alerts Via Email. Register Here for ACAs
ADVANCE COLLECTION ALERTS (ACA) - The second Platform will provide 2-4 days prior notice of when vac crews will be in your Township Zone. These are also known as Geo-zone alerts. It is essential when residents register for Advance Collection Alerts, (ACA's) that registrants go to the Status Map and identify their geographic zone location number so they receive the correct ACA's. If you are in a Listed Subdivision, please complete the subdivision field so you will receive Snow Plan ACAs for your Listed Subdivision. Your ACA will be entirely based on your Township Sub-zones & Listed Subdivisions if applicable. When the Snow Plan is in effect, ACAs will notify Listed Subdivisions according to the Priority List established by the County.
Alerts are emailed every 3-5 days as details are available. Please allow a minimum of 5-7 days to receive your first alerts. If you do not receive your first alert within 7 days please contact Customer Service using the Contact Us form.
See the Pass Status Color Key below the Map / Map includes basic Google Map functionality.
You can also see general Schedule Status updates on the Schedule Help tab.
Terrain/Satellite View - click on the desired View in the upper left hand corner.
Full screen view - toggle full screen view by clicking the icon in the upper right hand corner of the map.
Full screen zoom In/Out - performed with scrolling wheel. In standard non full screen mode use control + scroll to map zoom in/out or +/- icons in lower right hand corner.
Move map - Drag by clicking on the left mouse button and holding it down while dragging.
Zoom in on your Township Zone to view current status. All Medium to Very High Volume Subdivisions have a Pin denoting the HOA location.
Click on your HOA pin and you see the following details:
- Subdivision Name
- Scheduled Passes for the subdivision based on volume class assigned by St. Joseph County
- Township Name
- Zone Number - all passes proceed in numerical zone sequence
- Assigned Volume Class
- Completed Passes
- Subdivision Pins will change status color as Passes are completed.
- If your subdivision has received a Bonus Pass between Scheduled Passes it will be noted.
Registered Addresses are collected by Township by Zone in the same sequence that Medium to Very High Listed subdivisions are collected. All residents should register for ALERTS to know when vac crews are coming through your area.
Residents who are required to register must register for each and every pass. Some residents will only use registration for 1 pass. Crews will not repeat addresses from previous registrations to prevent visiting thousands of addresses where the leaf pile was previously collected and no more leaves have been brought to the curb.
To insure every Resident receives their eligible Passes, GreenWorld Records Pre & Post Pass GPS Vapor Trails and Service Compliance Verification Video for all eligible residents. Upon Video Review when Residents claim they have been "missed" 99.9% of the time, the most common reason a Resident "Misses" a Pass is due to the fact that their Leaves are not at the Curb within 5' of the road on the FIRST Day we begin their Township per Program requirements. Please register for all Alerts to prevent this from happening to you.
If you sign up for Program ALERTS you will be personally notified of Township start dates.
********CRITICAL******** - FIRST MONDAY - All leaves must be at the curbside on the first Monday of the scheduled period for collection in that Township. Leaves not at curbside on the first Monday of the collection period for that Township will be "passed by" when the vac crews complete your service area. Leaves raked to the Curb after the vacs have passed by will not be collected unless you have a future pass scheduled for your home. See Passes tab for your residence for the 2017 season.
DON'T BAG - Do not bag leaves if you would like them collected by the program. They will not be picked up and we will not return.
CONTAMINATED PILES- ONLY Leaves - NO Branches, tree limbs, grass clippings, pine needles, pet feces and trash mixed with leaves will cause the entire leaf pile to be "passed by" and the Vac crews will not return to that pile. The resident will be solely responsible for disposing of the contaminated pile. Crews document the contaminated pile thru digital recording/doorhangers.
NO BURNING - No Burning Allowed. Smoldering leaves or ashes of any kind are a Fire Hazard and will not be collected at any time and resident will be solely responsible for disposal.
Residents may only burn leaves in the Fall during County approved amnesty period. Residents who burn leaves outside of the ban will be cited by County Police. The St. Joseph County Board of Commissioners announced the 2017 Burn Amnesty Period is from November 11th to November 19th.
If you choose to burn your leaves, burn them completely because vac crews cannot collect partially burned piles due to safety concerns for Team Members, Equipment and the possibility of Tip and disposal site fires. Hidden embers may start equipment & tip site fires.
DAMAGE PREVENTION - All leaves must be easily accessible and at least 15' minimum from mailboxes & obstacles to prevent property damage. Leaves must be at least 25' from a parked vehicle to prevent damage to the vehicle. Do not leave trash cans/bags within 15' of leaf piles. Please DO NOT park on or near leaves if you want your pile collected. Crews will not return.
DITCHES- Keep all leaves out of ditches. Vac hoses do not have adequate reach to collect below road grade and crews do not rake piles out of ditches to the road. Crews are not authorized to leave the roadway at any time due to damage/safety rules.
DOORHANGERS – Pictures & Doorhangers documenting non-conformance/rule violations are forwarded to the County. Some residents may only receive one pass this year due to County changes. If you miss that pass due to a rule violation, you will be solely responsible for disposing of the pile. Doorhanger addresses are emailed to Customer Service & the County with pictures/video of the Policy non-conformance/violation. The non-conforming leaves may be marked with photo-degradable paint to clearly identify the non-conforming leaves to vac crews and for video recording purposes. Doorhangers/associated pictures are posted online with day/time stamps. The violations are left to right and first row then second row beginning with too close to a mailbox, leaf pile on a stone bed, grass clippings mixed in pile, behind the house & too far off the alley, over the curb, off the sidewalk too far from the street, over 5' from road.
FENCES – Do not put leaves inside, on and/or near fences of any type. Resident will be solely responsible for disposal.
FIVE FEET- All leaves must be within 5' of the roadside/curbside without going into the street. Leaves in the street clog drains & cause flooding. St. Joseph County may ticket violators. Any Portion of the pile cannot extend more than 5 feet from asphalt/road. If you have a sidewalk next to the roadway the leaves must be raked completely onto the sidewalk for collection. The leaves beyond 5' will not be collected. Vacs are not allowed to leave the roadway due to potential property damage. In cul d sacs only, leaves may be moved to center of cul d sac only during snow plan periods making access easier for County to pile snow on curb without burying leaf piles. The following pictures show violations of the 5' rule and disposal of all of the piles were the responsibility of the residents.
GRASS & PINE NEEDLES - DO NOT mix grass clippings or pine needles mixed with leaves that come from mowing collection systems at curbside. Grass clippings clog vacs, delay service for other residents and are not allowed at disposal sites due to smell when decomposing. Please be considerate of other residents and do not mix grass with leaves which slows service. There are 2 easy solutions to prevent grass clippings in your leaves. Raise mowing deck or use leaf blowers to collect only leaves.
LAWNS - GreenWorld & St. Joseph County are not responsible for grass/lawn areas that discolor/die due to leaf accumulation. If resident has a major concern for lawn resident should dispose of their own leaves within County guidelines.There is NO 2018 County Program due to budget restraints. Residents will dispose of their own leaves.
LAWN CURB - Leaf Piles that are not on a residence front or side lawn per the Program Rules will not be collected. County Program does not include collection on non-resident roadway across from resident lawns or wooded lot curb lines without homes.
NO OUTLET ROADS - Leaf Piles that are not farther than 80' from the end of "No Outlet" roads that do not have cul d sac turnarounds will not be collected. Trucks & Vac rig combined total length do not allow safe collection without backing up the rig on a residential street which is not authorized due to safety considerations. Crews are not authorized to back up the collection rigs for any reason due to safety considerations. In streets where vacs cannot access the leaf pile, the resident must rake the leaf pile to an area that is allowed per program guidelines that safely allows the vac crew to collect without endangering equipment and/or Team.
RESIDENTS ONLY – Program includes ONLY residents per COVERAGE tab & doesn't include business/non-profits.
VILLAS – Villa communities are solely responsible for their own curbside collection. Villa and maintenance free communities are not included in the program. The following Villa Communities are not included in the 2017 Fall Program: Any/all Villa communities that have lawn care, including but not limited to: Berkshire Villas, Cloverleaf Villas, Country Village, Covington Shores Villas, Farmington Commons, Gumwood Crossing, Knollwood Park Villas, New London Condominiums, Quail Ridge Villas, Sable Ridge Villas, Shamrock Hills, Streamwood Villas, Summer Hill Villas, Tawny Lake Villas, Villas at Lake Blackthorn, Villas at Sandalwood, Wellington Park Villas, Wild Wing Plantation, Woodbridge Condominiums.
WOODED LOTS – All owners with natural wooded lots without lawn area shall NOT receive collection. It is recommended by the County that composting alternatives be incorporated by the owners.
NO EXCEPTIONS
1. You missed my house!!! When will you be back?!?!?!?
Answer: All collection vehicles have GPS tracking units installed so that in the event any "missed calls" are called in, the Care Center check our tracking documentation to see if it was truly missed or vacs had already gone by and there were no leaves at the time. We also use video service verification to confirm all GPS trails.
GreenWorld confirms service verification Four different ways:
a. Crew Leader documents completion reports by subdivision as completed.
b. Route Leader physically drives and scouts neighborhood and confirms in completion report.
c. GPS Satellite Tracking provides curb line tracking report so that we can "see" and document every curb line completed.
d. Scouts videotape curblines after collection to provide proof of service with day & time stamps.
If vacs truly missed your residence AND it was scheduled for a pass and was registered if required, vacs will return within 72 hrs. to collect your pile. If vac crews haven't completed your area, we will let you know that the vac crews will be by in the future and haven't "missed" you because they haven't completed your service area yet.
If completed, CSR will let you know if there is a remaining pass or if the program is complete for your area and you are respsonsible for disposing of the pile.
2. I mulch my leaves with my mower which also picks up minor grass clippings. Will you pick up my leaves?
Answer: NO. Mulched & mowed leaves at the curbside present special problems for the vac crews beyond just the issue of grass clippings. Mulching mowers compact the leaves and normally exit the mower collection device in what we call a "brick". They are called "bricks" because due to the compaction and inherent density, these "bricks" will not vac up readily at the curbside without additional labor using special tools to break the "brick" into pieces that will readily flow through the vac without clogging. These "bricks" are sometimes "buried" in the curbside piles and the boom man inadvertently "hits" a "brick" and immediately can clog the machine causing as much as 3-4 man hours lost time, while the crew waits as the vac hose is unclogged. When the conditions turn cold and wet, the damage the "bricks" do to the efficiency of the crew is multiplied one hundred fold as the bricks frequently are very hard to break up into pieces that will vac up without clogging. Please do not include any grass clippings at the curbside with your leaves for collection. If you do you will be "passed by" NOT "missed" and you will be responsible for disposing of your leaf pile. If vac crews pass by due to grass clippings they will document your contaminated pile with a picture and forward th epicture to Greenworld Custoer Service and the County.
3. Since GREENWORLD is picking up our leaves at curbside, will GREENWORLD also pick up the leaves from my lawn and beds on a periodic basis?
Answer: Beginning with the Fall 2018 Program, GREENWORLD will pick up your leaves in your lawn and bring them to the curbside for immediate collection. This service is at an additional charge to the residents and only after an agreement is accepted by the customer. Competitive hourly rates will be provided. If you would like an estimate for Fall cleanup, please contact Customer Service to Request a quote.
1. QUESTION: When will you be at my house?
ANSWER: See the STATUS tab. Crews follow Township numbering sequence and if you click on the Townships you can see Zone sequence. Township /Zone order applies except when the Snow Plan is in effect. We will follow the sequence of the schedule but cannot provide specific days until the program has developed some history based on current volumes per township. When the SNOW PLAN is in effect, priority is based on the SNOW tab County Priority List by Subdivision density and volume. See the STATUS & SNOW tabs for more details.
2. QUESTION: Do you pick up brush & tree limbs?
ANSWER: NO and when any items other than leaves contaminate your pile, you will be solely responsible for disposing of your pile. Crews will not return. The primary reason that vacs cannot collect anything other than leaves is that the disposal sites take only leaves. Grass Clippings smell as they break down and are not allowed in any quantity. Brush, wood and other debris clog and damage equipment and create safety hazards.
3. QUESTION: I have a limited area at the curb with many leaves to rake out. How do I keep from raking continually to keep the leaves at the curb?
ANSWER: Some residents use tarps over their leaf piles to maintain the leaves at the curb. Tarps also help keep the leaves dryer and snow free if totally covered. Greenworld will remove the tarps but is not responsible for tarps left at curbside after they are removed from your curb piles. DO NOT use bricks or stones to hold down tarps because they damage leaf vacs.
4. QUESTION: Since GREENWORLD is picking up our leaves at curbside, will GREENWORLD also pick up the leaves from my lawn and beds on a periodic basis? This would keep them from blowing away.
ANSWER: No, at this time individual residential collection is not provided.
5. QUESTION: What happens when it gets cold and/or snows?
ANSWER: Temperatures must be above 34 degrees at night to allow continued collections. The Leaf Program will halt due to cold temperatures and/or while it is snowing, just like the County, to tend to snow & ice management issues and then return to the Leaf program as quickly as weather permits. Repeated Snowfall causes leaf piles to be "Layered" with snow and ice. To thaw layered snow and ice from piles typically requires a minimum of 5 to 10 days of temperatures above 34 degrees at night and continuously during the day time for the entire 1 to 2 week period. Leaf Piles are being periodically checked with a "pitch fork test". Sometimes pictures are taken of only the top of a leaf pile that appears thawed, but throughout the pile it is still frozen. Collecting chunks of frozen leaf piles causes significant damages to the equipment. If any snow is present or in the forecast, the Snow Plan will be in effect. Go to the SNOW tab for details.
6. QUESTION: When did the county program start when it was performed by the St. Joseph County Highway Department?
ANSWER: For 14 years the county program always started on the third Monday of October and continued through December 23rd, every year, weather permitting.
7. QUESTION: How many weeks did the county program last when it was operating?
ANSWER: For 14 years it was a full 8-10 week program beginning in the third week of October.
8. QUESTION: How do you suggest residents keep their leaves curbside to them from blowing away?
ANSWER: Some residents use tarps over their leaf piles to maintain the leaves at the curb. Tarps also help keep the leaves dry and snow free if totally covered. Greenworld will remove the tarps to collect the leaves but Greenworld is not responsible for tarps left at curbside after they are removed from your leaf piles. Never use bricks or stones to hold down the tarp because they will damage the vacs and the resident will be financially responsible for the damage. Tires or pieces of lumber longer than 3' in length are recommended to hold down the tarp.
9. QUESTION: I Feel my subdivision classification volume should be classified as Very High/High. How do I get it reevaluated?
ANSWER: The County has prioritized neighborhoods/subdivisions by overall annual volume according to collections performed & Recorded by the St. Joseph County Highway Department. All Prioritization is based on neighborhoods/subdivisions averages, NOT on most leaves collected at any single address. The PASSES tab offers pictures to show how leaves should be classified, keep in mind this has to be the average for the neighborhoods/subdivisions, NOT the single address. Requests for reevaluations can be made on the contact form by checking the Customer Service option, completing the form and explaining in the “your message” area why you feel the reevaluation should be completed. Reevaluations will not occur during this season. Collection volume for this season will be reviewed for qualification for the following season.
10. QUESTION: What is the cost for the St. Joseph County Leaf Program?
ANSWER: The County program is a FREE Public Service ONLY for unincorporated areas of St. Joseph County.
11. QUESTION: Can I Register my Whole Neighborhood/subdivision to receive collection?
ANSWER: All Registration Requests must be completed by each individual homeowner.
12. QUESTION: I don't see my address/subdivision listed on the medium to very high volume menu pull downs?
ANSWER: If it is not listed it has been classified by the County as a low/very low volume subdivision. You must register per the website guidelines. Please read the registration guidelines and FAQ's thoroughly. Go to the PASSES tab to Register.
13. QUESTION: My house has many trees but I am in a medium or low volume classification subdivision?
ANSWER: County DID NOT classify density/volume based on a single address or street in a subdivision. Volume classifications are based on the average for your subdivision in relationship to all other County subdivisions based on actual recorded volume for all subdivisions, NOT just your address. You receive the benefit of the average for your neighborhood.
14. QUESTION: Can I call in to register for Collection?
ANSWER: All Registrations must be completed online, you will receive email confirmation of the registration. Please keep the confirmation email with date and time for you may be asked for it at a later date.
15. QUESTION: What if I do not have a computer, smart phone or tablet to register for collection online?
ANSWER: We recommend having a relative or friend with an online device complete your registration form. Computers are also available at your local libary for free use by the public.
16. QUESTION: When is the Burning Amnesty Period for Fall 2017?
ANSWER: The Board Of Commissioners hads decided that you may burn leaves during the period from November 11th through November 19th. It is important that you burn your pile completely and remove the ashes. Due to fire hazards and crew safety vacs cannot collect ashes and/or partially burned piles.
17. QUESTION: I am a resident that needs to register for collection, what if all of my leaves do not get collected on the collection pass starting November 1st?
ANSWER: if all of your leaves are not collected during the pass that starts November 1st, please return to www.sjclp.com and register for an Bonus Pass Completed that will occur once the November 1st Pass Completed is completed weather permitting.
18. QUESTION: I have a basketball hoop alond the side of the road. Do I need to move it?
ANSWER: Yes. Remove temporary/portable basketball hoops off of the street and away from the curb or edge of the pavement. These items protrude into the path of the leaf vacuum machines and will cause damage to the machine and the basketball hoop system.
Subdivision Density & Volume Classifications are based on St. Joseph County Highway Department leaf collection totals.
The St. Joseph County Leaf Collection Program includes ONLY the Unincorporated areas of St. Joseph County and includes ONLY residential dwellings and not their associated vacant lots or nearby (across the street) fields/lots. Most addresses that have 5 digits are in the unicorporated area of the County. All Incorporated areas are not included. The following is a list of the Incorporated areas of St. Joseph County that ARE NOT included in the Leaf Collection Program.
South Bend Mishawaka Roseland North Liberty Walkerton Lakeville
New Carlisle Osceola Indian Village
Burn Ban Amnesty. Begins Sunday, April 29th thru Sunday, May 6th
******** FIRE HAZARDS ********
NO BURNING - No Burning Allowed. Smoldering leaves or ashes of any kind are a Fire Hazard and will not be collected at any time and resident will be solely responsible for disposal.
Residents may only burn leaves in the Spring during County approved amnesty period. Residents who burn leaves outside of the ban will be cited by County Police. The St. Joseph County Board of Commissioners announced the 2018 Spring Burn Amnesty Period is from April 29th to May 6th.
If you choose to burn your leaves, burn them completely because vac crews cannot collect partially burned piles due to safety concerns for Team Members, Equipment and the possibility of Tip and disposal site fires. Hidden embers may start equipment & tip site fires.
SAFETY FIRST!
This is the ONLY scheduled BURN AMNESTY PERIOD allowed for this Spring Season.
If you decide to burn REMEMBER:
1. Never use accelerants of any kind.
2. It is illegal to burn anything other than leaves.
3. Never burn wet leaves.
4. Never leave a fire unattended.
5. Always have a fire extinguisher nearby.
6. Never burn when the wind is blowing.
7. Always insure your fire is completely extinguished.
8. Always immediately clean up the ashes and properly dispose.
9. Check your Air Quality Forecast before you burn.
10. Never burn when thunderstorms or cold fronts are expected.
The number of passes you will receive are based on a classification assigned using your total annual subdivision collected volume. Pictoral examples of Very High/High Med Low/Very Low are provided by example below.
If your Address/Subdivision IS NOT listed in the pull downs below, the volume is in the Low/Very Low Volume Classification and residents at these addresses/subdivisions MUST REGISTER for the Single Pass they will receive which will be the Second Pass beginning November 1st and running for 30-45 days weather permitting. Residents may register for a follow up pass if they have additional leaves after their first collectionpass. All service registrations must be submitted before the October 25th Service Registration Deadline. Return passes will not be made for residents that do not register before October 25th and/or do not have their leaves at the curb on the first day collection begins in your Township.
All residents in med to very high subdivisions will receive the First & Second pass.
Residents east & north of the St. Joseph River in High/Very High Subdivisions will receive Three Passes.
For the First & Second Pass residents need to have their leaves to the curb before the third Monday in October for the First Pass and before November 1st for the Second Pass. Weather permitting, the first pass will be completed by November 1st and the second pass will begin immediately thereafter. Second pass normally requires 30-45 days to complete weather permitting.
Deadline for the Nov 1st Pass Completed Registration is midnight on October 24th.
The Goal is to collect as many leaves possible
Each & Every time we pass your home, the 1st Time
GreenWorld works hard to achieve that goal in many ways. Just one method is by employing Scouts which inspect your neighborhood pre-collection pass to identify leaf piles which cannot be collected by crews in their current form due to non-conformance with Program Guidelines originally established by the St. Joseph Highway Department and used by all municipal programs today.
This is the front & back of a St. Joseph County Leaf Program Doorhanger.
New Intuitive Pictorial Door Hangers Make it EZ to Identify
Why your leaf pile wasn't collected the 1st time.
To enhance resident communication, new Door Hangers have pictures of all of the most common reasons why vac crews cannot collect leaves. These pictures match the www.sjclp.com Rules tab Help pages.
The reasons are all related to the following:
and they are all Rules used by the St. Joseph County Highway Dept for 14 years. Scouts simply put a check mark in the box next to the picture to visually highlight the reason why your leaves have not been collected.
Each Door Hanger has a unique identifying number at the top that is emailed with pictures of each non-conformance to the County for reference with your address. Do not call the County. Customer service cannot help. The non-conformance must be corrected prior to your next scheduled collection. That may mean disposing of the non-conforming pile on your own and starting with a fresh pile.
Follow these steps:
- 1. Correct the non-conformance so vac crews are able to collect your leaves on the next pass if you are eligible.
- 2. To see if you are eligible for another pass, Go to the Passes tab at www.sjclp.com
- 3. If you are eligible and your pile is within guidelines after moving or removing the contamination, , follow the instructions online and register if required.
If you have missed your last pass as a result of your non-conformance, you are solely responsible for the disposal of your leaves.
Please visit the Rules tab to make sure all your leaves are within program guidelines for timely collection the first time crews come by.
Further Details - To assist residents in rule compliance to attain maximum collections during passes, Pictures & Doorhangers documenting non-conformance/rule violations are hung on resident doors explaining what is non-conforming and how to change so their leaves can be collected in the future if there are any remaining passes they are eligible to receive. Doorhangers are forwarded to the County so that when residents think they were missed, the County CSR has a record of why they were passed by. Some residents may only receive one pass this year due to County changes. If you miss that pass due to a rule violation, you will be solely responsible for disposing of the pile. Doorhanger addresses are emailed to Customer Service & the County with pictures/video of the Policy non-conformance/violation. The non-conforming leaves may be marked with photo-degradable paint to clearly identify the non-conforming leaves to vac crews and for video recording purposes. Doorhangers/associated pictures are posted online with day/time stamps. The violations are left to right and first row then second row beginning with too close to a mailbox, leaf pile on a stone bed, grass clippings mixed in pile, behind the house & too far off the alley, over the curb, off the sidewalk too far from the street, over 5' from road. Please read the Rules tab for conformance guidelines to insure your leaf pile gets collected. These County rules are the same rules used by the County Highway Department and all municipal leaf collection programs.
Please read the Rules tab for conformance guidelines to insure your leaf pile gets collected. These County rules are the same rules used by the County Highway Department and all municipal leaf collection programs. Once your leaf pile is within guidelines you may register for the next collection pass, if one is available.
Registration Confirmation
Your Service Registration has been received. Please retain confirmation email for your records. Customer Service will request that you forward your confirmation email if you are missed.
If in addition to your registration you are inquiring regarding when and where, Leaf collection crews will be in your neighborhood, please check the SCHEDULE & STATUS tabs at www.sjclp.com, which are updated as the program progresses through the Township.
Please see the STATUS tab at www.sjclp.com for updates as they occur.
It is important residents read the RULES & FAQs tabs at www.sjclp.com to understand how to receive the greatest benefits from your Free County Leaf Collection.
You must register separately for service alerts. Go to the ALERTS Tab to register.
You must register for every service pass if you have additional leaves at your curb.
For HOA Notification Yard Signs Complete Registration at Bottom of Page.
Greenworld Program benefits that ONLY Greenworld can provide:
1. The Largest Private Leaf Collection Fleet in the US.2. The Only Company with 24/7 Customer Service .
3. The Only Company that provides GeoZone - Collection Advance Alerts .
4. The Only Company that provides Four Way Service Verification .
5. The Only Company that has Tip/Disposal Sites throughout St. Joseph County .
6. The Only Company providing HOA Board Alerts & Signs to notify residents
when a Pass begins .
Greenworld is the Only Leaf Collection Company in Michiana that has collected, transported and performed over 500,000 cubic yards of curbside collection!
The St. Joseph County Contract included over 1,200 neighborhoods/subdivisions and over 90,000+/- residents.
******** In the event that St. Joseph County comes up with funding
for a County wide program in the future
all service agreements will have an Opt out feature ********
Greenworld's Deadline for 2018 HOA Discounted Service Agreement commitments IS December 31st, 2017.
Average Residential Leaf Collection Cost
All periodic Press Releases are distributed through
the County for the 2017/2018 Program
All Media/Press Release Questions for the 2017/2018 St. Joseph County Leaf Collection Program can be submitted through the Contact Form. Greenworld's Deadline is to normally respond within 72 business hours.
Please do not approach Greenworld Personnel working in the field due to Productivity & Safety Concerns.
Greenworld does not provide personal interviews for Reporters at any time. All interview requests will be forwarded to the County in the event a Commissioner would like to comment on your story.
